RETURNS AND REFUNDS

You can return an unworn item in its original condition within [SET RETURN_WINDOW_DAYS] days of delivery for a refund or exchange. Start by messaging us on WhatsApp — do not send anything back before we have confirmed the return.

To be accepted, an item must be:

• unworn and unwashed, with no marks, odours or damage
• in its original condition with any tags still attached
• returned within the window above, counted from the day it was delivered

• items that have been worn, washed or altered
• items returned without prior confirmation from us
• items made or altered to your specific measurements
• underwear and swimwear, where hygiene seals have been opened

None of this affects your rights if an item is faulty, damaged or not what you ordered — see section 6.

• Message us on WhatsApp with your order details and what you would like to do.
• Tell us whether you want a refund or an exchange, and why — it helps us improve.
• We will confirm the return and give you the address to send it to.
• Send the item back. Keep your proof of postage until the return is settled.

Once we receive the item and check its condition, we will confirm the refund and process it using the same method you paid with, unless we agree otherwise. Delivery charges on the original order are refunded only where the item was faulty or sent in error.

If an item arrives damaged, faulty, or is not what you ordered, tell us as soon as you can and send a photo. We will arrange a replacement or a full refund including delivery, and we will cover the cost of sending it back. This applies regardless of the window in section 1.

Exchanges are subject to availability. If the size or colour you want is not in stock, we will offer a refund instead. Any price difference is settled in the same conversation.

Unless the item was faulty or sent in error, the cost of returning it is yours. Until a returned parcel reaches us it remains your responsibility, so we recommend a tracked service.

Nothing in this policy reduces the rights you have under consumer law. Where the law gives you more than this policy does, the law applies.

Anything unclear? Ask us on the contact page before you send anything back.